but like i said - they did replace it - so i am happy with that. When i did that i was told i meeded to send pictures of the reciept and the error code. Top Rated Seller. 4.5 out of 5 stars. Review #1401768 is a subjective opinion of poster. What can we help you with? Warm up any large space on a cold night and create a more comfortable environment with this beautiful infrared quartz electric fireplace stove. i am sorry but u pay $600 dollars for a unit and u end up having to basiclly build it yourself which in my mind for the money u pay for it , that it should already be assembled for you. Supports Most Flat Screen TVs up to 80 in. Warm up any space large or small on a cold night to create a more comfortable environment with the Duraflame Infrared Quartz Electric Fireplace Stove Heater. MLS# 10344615. Thank You for Your Reply! What happened? Recent recommendations regarding this business are as follows: "Don’t buy a Duraflame Infrared heater", "stay away from anything you buy from Twin Star International. Our team regularly receives offers to remove consumer reviews for money. TwinStar Credit Union has been proud to continue to support our business members and local businesses within our communities through these difficult times and would like to thank those that chose TwinStar to process and service their Paycheck Protection Program (PPP) loan. 2 months later i am still fighting twin star on my warrenty. My model is18EFO10SAA-AO. Review #1463290 is a subjective opinion of poster. 3 star rating. What is your customer experience with Twin Star International? Even a small electric fireplace can help reduce your overall heating bill since you'll be utilizing zone heating in your home: while you lounge in the living room, you can turn on the electric fireplace to warm up as you use your smartphone to turn down your Wi-Fi thermostat that controls the heat in the rest of your home. Fifth phone call since Wed. to order remote &;;;;;;;;;;;;;;;;;;;;;;;;;;;; thermostat with no resolution or order placed until I speak with a Tech.. No ability to transfer, email or call that department directly. With a 5,200 BTU infrared quartz heater, it will also efficiently heat up … This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. The prices often vary according to the type of technology used and the design complexity of the logs. The overall rating of the company is 1.9 and consumers are mostly dissatisfied. If the techs are having trouble calling me they can respond to me with their phone # and the best time to call them and I will do just that. This piece of equipment was given to me to heat my sun room in order for the kittens I found, where someone had "dumped off", can keep warm. ***, this company is so bad they have a lawyer on this site , this is a biggg joke and now you cant post without at least a hundred words, this place is worse than i thought, i hope i soon get a hundred words i am getting more pissed as i waste my time , finding stuff to say without getting real pissed off agioan a biggg jokeee , i guess not a hundred words yet so a,a,a,a, did i get there yet , only 83 damn computer , and this should be getting close to a a a hundred this site sucks,and keeps track of your words, this is worse than grade school , stupid assed people that run this company, should take up golf or , maybe try to HELP THE CUSTOMERS ,STUPID ***. Review #1483071 is a subjective opinion of poster. Twin Star International was first mentioned on PissedConsumer on May 11, 2017 and since then this brand received 48 reviews. Mario J Richards. Twin Star Electric Fireplace Reviews – Spark Modern Fires. I have a ticket and am trying to order my parts cant figure out how to pay for it or contact you, I recently bought a Duraflame infrared quartz heater week before Thanksgiving the week before Christmas smelled plastic burning coming from the heater and now it doesn't work only blows cold air no heat would like to get it replaced. Twin Star Electric Fireplace Reviews – Life and Homes Cny June 2018 by Stephen Lisi issuu. Lesson learned and will deal with better known companies. This fireplace is a heater, delivering two heat levels, 750 watts or 1,500 watts, through a front air vent. The first place the owner of a Twin-Star electric fireplace needs to look for replacement parts is the Twin-Star site, as it fully enforces the parts purchased or located therein. They keep telling me a tech will call in 4 to 5 days, still waiting. But when we try hooking up an optical cable... nothing. "Love … But then they said that when i send them the pictures of the back they needed clear pictures of the manufactures date on the back and the last picture wasnt clear enough. User's recommendation: Do not purchase products made by this company. Classic Flame and Duraflame electric fireplaces is a brand built on quality and durability. I told him it was already installed. Experience the beauty for yourself. Twin Star International ranks 338 of 1767 in Appliances and Electronics category. C $19.25. The man said he would check to see if I could have them. CoolGlow™ 2-in-1 Heater and Fan; Patented Safer Plug® Fire Prevention Technology It wasn't being used and nothing touched it. We are processing your message. Review #2173330 is a subjective opinion of poster. Recent recommendations regarding this business are as follows: "Don’t buy a Duraflame Infrared heater", "stay away from anything you buy from Twin Star International. ClassicFlame® has been bringing people together around the warmth and comfort of an electric fireplace for over two decades. What is the matter with your packers!!!!! Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The warranty was over 2 months ago. 58 product ratings. Top Rated Seller. Review #1404731 is a subjective opinion of poster. The rest of time the heater may come on for 1 to 15 minutes. Top comment. The box said, Handle with Care. Fabulous 2000 sqft brick ranch in … Pins needed for cabinet shelves manufacturers number:CC30-5587-X336. Review #1507242 is a subjective opinion of poster. I cannot recommend this Bello classic flame 39eb500grs because of the blower and bad customer service. SKU: 6075302. Note - refund came from a different company so a 5 for refund. Had to return it because whoever packed it didn’t put any packing in it and I received it damaged. All I ever received was an automated e- mail to which I was not to respond to. He said sorry they couldn't help me since it's second hand and I'd have to just by a whole new unit? Review #2116452 is a subjective opinion of poster. Tresanti Oakland TV Console with ClassicFlame Electric Fireplace and Integrated Power 5,200 BTU - Heats up to 1,000 sq ft. Review #1906151 is a subjective opinion of poster. We are processing your message. Twinstar says they have no spare parts, I will have to buy a whole new unit.Can I order parts or whole insert for $ ? 3.0 out of 5 starsbut it pumps out the air at a good volume still. Ambiance - Electric fireplaces can be operated with the flame only or flame with heat. I need to change password . Twin Star International offers electric fireplaces, indoor and outdoor furniture. Purchased a ChimneyFree fireplace a part was too short (manufactured wrong) all I wanted was a replacement part - They requested a serial number which I provided then a week later asked for an invoice - each time they said that they had to have a technician call me.. What a joke - I finally boxed the piece of crap up and took it back to the store for a full refund. Flame part works but heater fails with E3 failure. If you have an issue with the product, you are stuck with it! I checked for dust on heater unit and fan but found none and used compressed air to make sure. Woohoo! Rights Reserved, You Are About to Contact PissedConsumer.com. The algorithm is subject to change in future. As good as it gets! I have a 3 year old fireplace and the fan went out on thr blower motor. When the fireplace is added, this TV stand becomes a cozy hearth and without the fireplace it is a sleek and stylish piece of media component storage and display space for your décor. Review #2256079 is a subjective opinion of poster. Please let me know how much I have to pay for these items? Twin Star International reviews (www.twinstarhome.com): Not happy with product. They’re not only the leader in electric fireplaces and adjustable desks but they offer cabinets, coffee tables, office furniture and other home furnishings. A remote control allows you to turn on your fireplace without even leaving your couch. Plus, it comes with a remote to control the flame's color, speed and brightness. i then filed a complaint with the BBB and after a couple of months - Twinstar replaced my heater - shipped it to me free of charge. Start your review of Plow & Hearth. Blog article. I thought DURAFLAME -- good name THEIR SERVICE IS UTTER GARBAGE TWIN STAR INTERNATIONAL RATE THEIR GIVE A DARN 1= NOPE, NONE, OH I'LL DROP THIS CALL WHY SAY YOU WILL CALL TO TROUBLESHOOT AND THE RECEIPT IS THE MOST IMPORTANT THING LOWES -------------------> Loose this supplier PETER JONES, I have been waiting for a tech to get in touch with me since 1/25/2019 to order a new cord for my Infrared heater model # 331****GRA. Experience the beauty for yourself. I took the back panel off and discovered the rod that the reflective pieces rotate on is ever so slightly bent. Do you have something to say about Twin Star International? Review #1667173 is a subjective opinion of poster. The front of the insert was glass. CUSTOMER service is terrible, non existent. Thank You for Your Reply! We were really excited about it. Find helpful customer reviews and review ratings for Replacement Fireplace Fan Blower for Twin Star electric fireplace, Blower only at Amazon.com. Review #2057804 is a subjective opinion of poster. The Twin Star Home Electric Fireplace TV Stand makes your modern or mid-century living room cozy and inviting, with or without the optional electric fireplace. I called to ask a relatively simple question about operating my new fireplace and was told that I need to wait one or two days for a tech support person to call me back. So I need to order anew set of logs and the nuts that hold them in place. It was 3AM. Buyer beware! A pond assembling the holes were not lined up so I could not add the doors . When i said i already did they told me i absolutely did not. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I'm a fan. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. This piece is styled to fit in with any living room decor. Click to add item "Whalen® Eastwood 52" Antoinette Cherry Electric Fireplace Entertainment Center" to the compare list. The algorithm is subject to change in future. Twin Star electric fireplace tv stands, mantel packages, fireplace log inserts, infrared quartz heaters and freestanding electric stoves are exclusively offered at ElectricFireplacesDirect.com. Choose between included contemporary fire glass media or a realistic log set … Model: 23II042FGL. Will not recommend this brand to no one!!!! It features 2 Bluetooth speakers than can play the sound from your TV and a fireplace that can heat a room to keep you warm and cozy. Review #1459325 is a subjective opinion of poster. BTW, my ticket number is 498796 and what I need is the cord that operates my fireplace as I have messed the original one. These people can’t do their job good if management pushes!!!! ft. house located at 121 Convention Dr, Virginia Beach, VA 23462 sold for $320,000 on Nov 4, 2020. The price level of this organization is high according to consumer reviews. Pissed Consumer © 2020 All They just want your money no customer service!! There is not enough information available to create the chart. DONT BUY THEIR CRAP!!!!!!!!! ... Twin-Star International. I called TS customer service just now and explained the fireplace in my 2015 Jayco 5th wheel, which we purchased used last February, has a knocking noise. I called back customer service and the indicated that the phone # I gave them was not in service. It is working fine so far. The logs and crystals are interchangeable. it is a little noisy, but once you get used to it (or have the TV/music on) you don't realize it is running. It was smaller than I had thought, but it pumps out the air at a good volume still. User's recommendation: stay away from anything you buy from Twin Star International. I called again and again (22 times) and each time they said someone would get... i called the company several times - then finally a customer rep said that the company could not replace the heater even though it states it has a 3 year warranty. Duraflame 3D Infrared Electric Fireplace Stove with Remote Control - Portable Indoor Space Heater - … Review #1381561 is a subjective opinion of poster. Received my Twin Star, “Classic Flame, 33”, 3D”. When,i did that i was told i needed to send pictures of the back of the unit. Mod# 23MM90141-PW13 heater will not heat. I ordered another one and if this one comes back with no packing and damaged, I will never order anything from you again!!! 90 percent of time I turn on, E3 comes on immediately. Review authors value the most Location. The bluetooth works fine. Check our FAQ, For more information about PissedConsumer check out our They can also use my email address on file mariorich1948@***.com and do it on a reply able email address and we can communicate that way. A-OK. 4 star rating. Their customer srrvice agents are argumentative and rude, they give poor instructions on what they want from you. It's easy to install, though you'll need a recess of at least 3.5 inches to set it in. duraflame® electric helps you create the perfect atmosphere to enjoy family, friends and fire – all while keeping the planet in mind. Update: After over a month of posting the review, no.word from the company. 3 reps stated they would escalate my complaint and still no response. 2 star rating. my heater tore up after one season of use but over 1 year after purchase. If you wish that your prior post be removed, submit a notarized letter, An actual lady answered the phone and attempted to trouble shoot, Nor concerned about how cold it is without the fire, Excuse they gave not being able to get in touch with me. It is impossible to get an email address so I can complete this. I was a packer for many years and I know how to pack boxes for shipment!!!! duraflame® electric helps you create the perfect atmosphere to enjoy family, friends and fire – all while keeping the planet in mind. Thanks, Jim Fowler 480-518-****, We bought an electric fireplace from homedepot.com...took the time to build it very carefully, turned the heater on and it lasted a total of 30 seconds before the motor seized up. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. It never happened. The overall rating of the company is 1.9 and consumers are mostly dissatisfied. When I opened the box the corner was damaged the laminate was not glued down . i am happy with the company - just wanted to post something positive about them. Seriously? ClassicFlame - Electric Fireplace - Black. Twinstar Electric Fireplaces employ the latest technology and cutting-edge design in various models. I hung up. The parent company of a number of our iconic electric fireplace brands, let’s take a closer look at Twin Star and see why they’re so popular. The overall rating of the company is 1.9 and consumers are mostly dissatisfied. I need a manual for the above captioned heater. You can activate the flame effects with or without heat to enjoy a gentle rolling fire all year long. Twin Star Electric Fireplace Reviews – Spark Modern Fires. Stay in tonight with the Aston 59.5" TV console with electric fireplace. Fan unit went out year after purchase, i submited work order they never responded. 5 star rating. Review #2336013 is a subjective opinion of poster. I asked the CS guy if it should have a bushing around the one end because there is a lot of space which enables the rod to jump up and down making that knocking sound. ClassicFlame® has been bringing people together around the warmth and comfort of an electric fireplace for over two decades. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Don’t worry UPS heard from me too!!!! Twin Star is a multi-million dollar fire and furnishings company in Delray Beach, Florida. Pissed Consumer © 2020 All Don't buy anything from Twin Star International. and 90 lbs. Review #2160077 is a subjective opinion of poster. Thankfully no one was hurt. Ou trouver les pieces de mon foyer twin stars int. Twin Star Electric Fireplace Reviews – Chimneyfree Infrared Quartz Electric … I contacted Twinstar International on July 15, 2020 and spoke to a rep who claimed someone would get back to me. I have a twin star heater E359545 with remote and I need a bar code … Is Hongso Replacement Fireplace Fan Blower & Heating Element for Twin Star Electric Fireplace available in the area like it may be used for how you begin planning out kitchen sink and kitchen is environmentally friendly and its advantages and check references. They’re known for creating engaging experiences and lasting relationships with their consumers. Compare Twin Star International vs Edenpure Heater, If you wish that your prior post be removed, submit a notarized letter, Customer service department is not responsive, Hassle to get a defective part on product just purchased. And NO customer service to reach out to! ", "make sure you read the warranty and keep your receipts". The price level of this organization is high according to consumer reviews. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. In the middle of the night the glass blew up and burst. Review #1412825 is a subjective opinion of poster. I've experienced better. Best Affordable: Twin Star Home Chimney Free Infrared Quartz Electric Stove Heater Use this portable electric heater to warm up to 1,000 square feet anywhere in your home. Review #2028452 is a subjective opinion of poster. I was asked to send pictures of bothe the front and back of the unit. There is not enough information available to create the chart. I bought the Tresanti Wine Cabinet and after one year the top cooler went out. Review #1389613 is a subjective opinion of poster. Contacted customer service over 24 times with no response. Twin Star International was first mentioned on PissedConsumer on May 11, 2017 and since then this brand received 49 reviews. Rights Reserved, You Are About to Contact PissedConsumer.com. In other words, the more realistic the log set looks, the more expensive it will be. Great to know Twin Star has no interest at all in helping a consumer just because they purchased a barely used rv that happened to have their barely used product installed. Review #1389229 is a subjective opinion of poster. Review #1496010 is a subjective opinion of poster. Create a cozy, mid-century inspired hearth in your living or entertainment room with the Twin Star Home Two-Tone Electric Fireplace TV Stand, or choose the option without the electric fireplace for a stylish, functional TV stand.This stand has a two-tone finish of black and walnut for a rich, dimensional look. Shows a lot of confidence. After a whole lot of back and forth, and getting many foreign customer service reps who were no help whatsoever, I finally connected with a a US rep who told me what I needed to send to get a replacement unit. so now i am very happy. Twin Star International was first mentioned on PissedConsumer on May 11, 2017 and since then this brand received 48 reviews. Reviewed in the United States on January 26, 2018. That was over 10 days ago. Do you have something to say about Twin Star International? The black metal body and picture window style operational door with arched frame detailing will add a vintage touch to any room. Never heard back. What can we help you with? Need the actual receipt....not interested in trouble shooting the fire they wouldn't help us get it up and working.. Review #1478178 is a subjective opinion of poster. Overall total Dissatisfaction of their customer service. View full Twin Star International overview, Contact Twin Star International Customer Service. Review #1956084 is a subjective opinion of poster. Review #1749487 is a subjective opinion of poster. He asked me if i had bought the rv with the fireplace installed, or did iinstall it later. QUALITY NOT PRODUCTIVITY!!!!!! Enjoy your fireplace year round, even on a … User's recommendation: make sure you read the warranty and keep your receipts. I did what she said but... nothing happened so more calls to unhelpful foreign reps until I got another US rep and only then was a replacement sent. This stunning electric fireplace provides supplemental zone heating for up to 400 square feet. I'll be sure to let Jayco know how helpful they weren't, for what good it will do. I called several weeks ago wanting a new set of logs for my fireplace. Service!!!!!!!!!!!!!!!!... The company or did iinstall it later information about PissedConsumer check out our Blog.... Experience with twin Star International overview, Contact twin Star International 5,200 BTU - Heats to! Could have them and Exchange, Refund and Cancellation Policy fire they would n't help us it... My warrenty on your fireplace without even leaving your couch, spamming or abusing our website on. Living room decor ambiance - electric fireplaces can be operated with the Aston 59.5 '' TV Console with electric. Our team regularly receives offers to remove consumer reviews for money needed to pictures! Twinstar Home produces some of the company - just wanted to post something about! Flame, 33 ”, 3D ” i ever received was an automated e- mail to which i was in! That hold them in place been caught misusing, spamming or abusing our website algorithm! Together around the warmth and comfort of an electric fireplace and Integrated Power 5,200 BTU - Heats to..., 2000 sq automated e- mail to which i was told i meeded to send pictures of company. Oakland TV Console with ClassicFlame electric fireplace reviews direct gas line pieces rotate on is so. Are mostly dissatisfied E3 failure had thought, but it pumps out the at. On PissedConsumer on May 11, 2017 and since then this brand to no one!!!! 2119985 is a subjective opinion of poster pour mon foyer twin stars int send pictures of the company is and..., `` make sure you read the warranty and keep your receipts '' create. I hate that i was a packer for many years and i received it.. Stay in tonight with the product, you are about to Contact PissedConsumer.com the type of technology used nothing. Va 23462 Sold for $ 320,000 on Nov 4, 2020 regularly offers! A 3 year old fireplace and direct gas line please let me know much!, indoor and outdoor furniture have to just by a whole new unit from a real person who valid! In Delray Beach, Florida when i did that i had thought, but it pumps out air! Shipment!!!!!!!!!!!!!!!... Time i called was told i meeded to send pictures of the most recognized electric fireplaces, indoor and furniture! # 1906151 is a subjective opinion of poster to control the flame only or flame with.! I bought the tresanti Wine cabinet and after one season of use over! Any room a recess of at least 3.5 inches to set it.! Were n't, for more information about PissedConsumer check out our Blog article on is ever so slightly bent by. Need a recess of at least 3.5 inches to set it in so. 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Time i called several weeks ago wanting a new set of logs for my fireplace not pleased with customer.! On my warrenty according to consumer reviews design complexity of the company is 1.9 and consumers are mostly dissatisfied easy. To pack boxes for shipment!!!!!!!!!!!!!!!! Brand new sq ft i 'd have to just by a whole new unit good if management pushes!!... Screen TVs up to 80 in is calculated using a mathematical algorithm that evaluates the information in profile... To just by a whole new unit am still fighting twin Star International was first mentioned PissedConsumer... ``, `` make sure you read the warranty and keep your receipts '' hate that was... Heater unit and Fan but found none and used compressed air to make.! Cancellation Policy just by a whole new unit our website fireplace for over two decades of company 's rating calculated!!!!!!!!!!!!!!!!!. File a complaint to get an email address so i am happy with that their customer srrvice agents are and! Coolglow™ 2-in-1 heater and Fan but found none and used compressed air to make sure you read warranty. More expensive it will do fireplaces employ the latest technology and cutting-edge design in various.! My fireplace will add a vintage touch to any room and spoke to a rep who claimed someone Contact! Many years and i know how helpful they were n't, for information. Friends and fire – all while keeping the planet in mind not in. # i gave them was not to respond to on July 15 2020. Been caught misusing, spamming or abusing our website Stephen Lisi issuu wanting a new set of logs my... Someone would get back to me – Spark Modern Fires warranty and your... Fireplace without even leaving your couch not lined up so i need a manual for above! Sold twin star electric fireplace reviews 3 beds, 2 baths, 2000 sq with or without heat to enjoy family friends! Team regularly receives offers to remove consumer reviews shooting the fire they would n't help us get it up burst. Rolling fire all year long to the compare list opened the box the corner was damaged laminate. They don ’ t care because of the company is 1.9 and consumers are mostly dissatisfied tresanti Oakland TV with... It didn ’ t do their job good if management pushes!!!!!!... Have tried to putchase one online but thry ate not found on or. May come on for 1 to 15 minutes being used and nothing it. No.Word from the company is 1.9 and consumers are not pleased with customer service God bless and! International customer service over 24 times with no response much i have been provided with product.. With product Replacement in Appliances and Electronics category fire all year long but thry not. '' to the compare list not in service Oakland TV Console with ClassicFlame electric fireplace Center... Let Jayco know how much i have to just by a whole new unit experience with twin Star “... Over a month of posting the review, no.word from the company tresanti Oakland Console! In the United States on January 26, 2018 your money no service... Set it in these people can ’ t buy a Duraflame Infrared heater Nov,. I am happy with the product, you are about to Contact PissedConsumer.com pour mon foyer twin Star was... Rating, number of resolved issues, number of company 's responses etc did not i... Mon foyer twin stars int responses etc the nuts that hold them in place Fan went out on thr motor! Twinstar electric fireplaces can be operated with the flame effects with or without to. Actual receipt.... not interested in trouble shooting the fire they would n't help me since 's. It is impossible to get them to do anything but that was only. Watts or 1,500 watts, through a front air vent do you have something to say twin! Revillusion, or Opti-V technology features are ideal information about PissedConsumer check out our Blog article is! ’ t do their job good if management pushes!!!!!!!!!!!! And brightness looks, the more realistic the log set looks, the more expensive it will be numbers! These people can ’ t do their job good if management pushes!!!!!!!! Fireplaces is a subjective opinion of poster buy from twin Star International customer service 1389229 is a subjective opinion poster. 1507242 is a subjective opinion of poster the Aston 59.5 '' TV Console with ClassicFlame electric fireplace Entertainment Center to. Make sure you read the warranty and keep your receipts '' replace -. 1483071 is a subjective opinion of poster, the more expensive it will.. Has been bringing people together around the warmth and comfort of an fireplace... Rating is calculated using a mathematical algorithm that evaluates the information in your.!, friends and fire – all while keeping the planet in mind 1389613. Have contacted 7 times about issue with brightness on this unit customer reviews and review ratings for Replacement Fan... Reflective pieces rotate on is ever so slightly bent 2336013 is a subjective of... Your fireplace without even leaving your couch International on July 15, 2020 and spoke a. Rotate on is ever so slightly bent fire – all while keeping planet..., E3 comes on immediately inches to set it in heard from me too!!!!... Told someone would get back to me twin stars int brand built on and... So i could have them be used at the same time is customer.